Política de envío

At Jean-Belt, we aim to deliver your orders as efficiently and safely as possible. This policy outlines the shipping timelines, production schedules, and responsibilities.

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🚚 Shipping Regions

We offer worldwide shipping, including the US, Europe, Australia, and Asia.
For any special region not shown at checkout, contact our support team for manual processing.

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🕒 Production & Processing Times

👟 Footwear (All Styles)

• All shoes are made-to-order

• Production Time: 3–5 business days after payment

• Shipping begins after production is complete

💎 Custom Jewelry, Watches & Bags

• These items are handcrafted and require extended time

• Production Time: 20–35 business days

• For exact timelines, please contact customer service before ordering

⚠️ Please do not place urgent orders for these custom items unless you’ve confirmed the timeline with our support team.

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🚚 Delivery Time (After Production)

• Standard Shipping: 10–25 business days

• Express Shipping (FedEx/DHL): 6-15 business days
  Shipping times depend on destination, customs clearance, and courier capacity.

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🛃 Customs & Import Duties

Buyers are responsible for understanding local customs regulations and taxes.
If customs issues arise (such as seizure or rejection), we may:

• Reship the order

• Offer a partial/full refund, depending on the situation
  (Refer to our Return & Refund Policy)

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📦 Packaging & Privacy

We ship all items in plain, secure packaging. There are no brand names or product descriptions on the outside of the package.

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🔎 Tracking Info

Once shipped, we’ll send your tracking number via email or WhatsApp.
Track your parcel directly via the courier's website.

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❗ Possible Delays

We are not liable for delays caused by:

• Customs processing

• Natural disasters or extreme weather

• Global logistics disruptions

Please contact us if your parcel is significantly delayed—we will help resolve the issue.

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📞 Questions?

If you haven’t received your tracking number or want to confirm production time:

• • • WhatsApp: +86 15205944887

    • WhatsApp: +86 18174530594 （Recommend）

    • Email: order@jean-belt.com
      We respond within 24 hours.

• Our support team is available 24/7 to assist you.